HMRC Digital Ambassadors

HMRC Digital Ambassadors

HM Revenue & Customs |

Digital Ambassadors (DAs) are HMRC’s most successful empowerment programme; made up of volunteers from different grades and business areas across the UK and who spend 10% of their FTE carrying out the role. They are committed, enthusiastic and offer hands on coaching to help colleagues improve their digital capability, encouraging new ways of working by exploiting tools and technology which add business value and improves customer service.

The network started small with only eight people in November 2015, however, thecommunity now stands at 1594 and currently have a recruitment campaign underway. DA’s are making a huge difference in helping HMRC meet its ‘Building our Future’ ambitions during HMRC’s transition to Regional Centres and in helping staff improve their digital capability.

The DA’s are a strong and passionate community with an appetite for digital learning.