HMRC Digital Ambassadors

HMRC Digital Ambassadors

HM Revenue & Customs |

Our Digital Ambassadors (DAs) are HMRC's most successful empowerment programmes made up of volunteers from different grades and business areas across the UK who spend 10% of their FTE carrying out the role. They are committed and enthusiastic and offer hands on coaching to help colleagues improve their digital capability, encouraging new ways of working by exploiting tools and technology which add business value and improve our customer service.
Our network started small with only 8 people in November 2015 and our current community stands at 1594 and with a recruitment campaign underway we are set to increase numbers to over 2100 by September 18.
DA’s are making a huge difference in helping HMRC meet its Building our Future ambitions during our transition to Regional Centres and in helping our people improve their digital capability.

Other Government Departments are very interested in the successful approach we have taken and we appear to be leading the way in the quest for digital upskilling and promotion of a digital culture in the workplace.

Our DA's are a strong and passionate community with an appetite for digital learning and they deserve to be recognised for their dedication in supporting others on their digital journey.