Department for Work and Pensions |
Hilary Govier has inspired a whole district within the Department for Work and Pensions (DWP) with her humanity, capability and passionate leadership. The introduction of Universal Credit was central to HMG's commitment to Welfare Reform and Hilary's single-minded determination to succeed enabled Birmingham and Solihull district to successfully embed the new benefit. Her indefatigable enthusiasm motivated a team to deliver against extraordinary challenges and changes. Hilary cares deeply about people, within the Civil Service and her customers, and works ceaselessly to protect them both. Her staff know this and consequently perform their very best. Whilst completely capable of making difficult decisions, her input enables the Department to change people's lives for the better. Amongst Hilary's greatest gifts is her ability to make people feel valued and empowered. She recognises ability and rewards it with responsibility. Hilary's presence has led to the greatest change in the welfare system for 70 years successfully establishing in some of the most deprived wards in Europe. Her time in the district has seen it transform into a motivated, professional team that genuinely cares.