The Dame Lesley Strathie Operational Excellence Award

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In memory of Dame Lesley Strathie, this award recognises excellence in the delivery of public services.  This could include examples of:
●    placing customer needs and feedback at the heart of the design and/or implementation of a policy/project and being open to new ways of working and new delivery models;
●    establishing effective partnerships between centrally based civil servants and front-line delivery staff and making best use of Civil Service expertise and best practice;
●    significantly improving the quality, value for money or productivity of services to the public.