The Dame Lesley Strathie Operational Excellence Award
In memory of Dame Lesley Strathie, this award recognises excellence in the delivery of public services. This could include examples of:
● placing customer needs and feedback at the heart of the design and/or implementation of a policy/project and being open to new ways of working and new delivery models;
● establishing effective partnerships between centrally based civil servants and front-line delivery staff and making best use of Civil Service expertise and best practice;
● significantly improving the quality, value for money or productivity of services to the public.